Day 1: 7th November 2017
09.30 - 10.00 The 7 Principles of Highly Effective Command Centers
Speaker: Scott Morrison, Executive Vice President Marketing, IDV Solutions, an Everbridge company
Managing critical events is of strategic importance to enterprises, and in response they have invested in command centers: spaces dedicated to providing an organization with a common operating picture and coordinated response to risk events and threats. However, many of these command centers are falling short of their expectations.
Organizations who want to gain a competitive advantage in this risk climate need to leverage technology as they work to anticipate risks and minimize the impact on safety, operations, and business continuity. This presentation will outline some best practices that can help transform your existing command center into a best-in-class command center, including recommendations for expanding its role beyond safety and security to business continuity. As a result, your command center can become a strategic asset for your organization that can help deliver support resiliency and create competitive advantage.
10.00 - 10.30 Let’s get personal – the rationale for managing the psychological impact of critical incidents
Speaker: Cath Kerr, KRTS International
Staff are the most valuable asset in any organisation, yet sometimes the human continuity aspect of recovery is overlooked while all the practical elements are being dealt with. There are many reasons for this, but this seminar looks at the rationale behind managing it well. It will also give you the opportunity to ask any burning questions you may have in this area!
11.00 - 11.30 Situation, Direction, Action: Clarity in Crisis
Speaker: Ewan Donald MBCI, PlanB Consulting
Looking at the importance of developing a clear process for making decisions during incidents and crises.
11.30 - 12.00 It’s not ‘either / Or’ it’s ‘Both & More
Speaker: Martin Fenlon MBCI, Head of Business Continuity, Emergency Planning College
You cannot see in total light or total darkness; there will always be shades of grey. This seminar will explore the relationship between business continuity and organisational resilience by addressing key issues such as:
- At what level of authority and influence in the organisation (if any) is there oversight of all the resilience activities so that synergies can be exploited, unnecessary redundancies eliminated and duplication avoided?
- How and how often do the managers of these disciplines talk to each other about the combined contribution of their separate programmes that support organisational resilience?
- How is the personal resilience of individuals being developed so they will be able to perform their roles and responsibilities in the event of a disruption?
- What value does the validation phase (exercising and audit) add to resilience programmes?
This seminar will provide an overview of the business continuity life cycle and suggest the needs to integrate this capability with wider organisation resilience activities. This supports a cyclical and ongoing discipline consistent with our understanding of organisational resilience as an evolution, not a “fix”.
12.00 - 12.30 Shop Direct: The Benefits of Mobile Business Continuity Planning
Speaker: Russell Williams AFBCI, Principal Consultant, BCM Assurance, DAISY Group
How the UK’s second largest online retailer keeps business continuity planning agile. Shop Direct is an award-winning online retailer comprising Very.co.uk, Very Exclusive and Littlewoods. Operating in a fast-moving, 24/7 digital environment with an extremely mobile workforce meant that the traditional paper-based approach to business continuity planning did not align to its culture. Instead, its team use the award-winning Shadow-Planner mobile app to deliver the most up-to-date essential information to the team and facilitate communications with everyone they need to reach, from wherever they are, whenever a crisis occurs.
12.30 - 13.00 Managing a modern day Business Continuity Threat
Speaker: Len Johnson, Business Resilience Lead, The Co-operative Bank and Claire Powles MBCI Head of BCS (Business Continuity Specialists), ClearView Continuity
A look back at the challenges of Word/Excel based Business Continuity templates for incident management. Discussing the tangible benefits of moving to a web based system to host your Business Continuity Plans.
On the 22nd May 2017 a terrorist attack on the Manchester MEN Arena directly impacted one of our Bank premises. Being ready to respond to this modern-day threat with prompt accurate MI data promotes the key behaviours needed in a crisis situation.
13.00 - 13.30 Using free IT disaster recovery tools
Speaker: Mike Osborne Hon MBCI, Executive Chairman, Databarracks
Mike Osborne, Executive Chairman, Databarracks will present an overview of three free tools created to help business building their business continuity and IT disaster recovery plans.
13.30 - 14.00 Business Continuity in an Agile Age: The Adaptive BC Manifesto
Speaker: David Lindstedt, Founder, Readiness Analytics
Agile. Lean. SixSigma. Motivation 3.0. The Growth Mindset. Many related BC disciplines have made significant advances in their practice while BC has remained relatively unchanged in two decades. How can you bring your BC Programme into line with what executives and leaders have come to expect from global business? Get a fresh perspective on your practice and experience new possibilities in preparedness with an Adaptive alternative to traditional BC planning.
14.00 - 14.30 GDPR and Business Continuity Management
Speaker: Marc Tielemans, Managing Consultant, RealBCP
Many organizations are now in the process of organizing themselves towards GDPR-compliance and -preparedness. But what is the contributing role of business continuity management? The link is irrefutable. The speaker will emphasize that GDPR addresses non-availability of personal data and -GDPR processes is in fact infraction. All business continuity programs, to be a direct contributor to GDPR compliance, shall be “GDPR-ready”. This presentation will give you clarifications on how to do this. The link between business continuity management and GDPR will be shown through different angles of incidence: compliance, fines, risk management, information risk management.
14.30 - 15.00 Mass communication for employee care at times of crisis
Speaker: Martin Petts, F24
15.00 - 15.30 Something has happened…Where are my travelling staff and are they ok?
Speaker: Imad Mouline CTO – Everbridge & Stuart Birch Business Development Manager, International SOS
With the increase in global threats caused by extreme weather, political unrest, terror related incidents or pandemics, now more than ever organisations must be able to quickly assess the risk and take swift action to ensure the safety of their employees. Everbridge and International SOS have partnered to make it faster and easier for organisations to accunt for their remote and traveling employees and check they are safe. Through discussion and using real world examples from 2017, we’ll discuss how to move from a ‘response’ model to a ‘risk management’ model with advice on how to mitigate travel risk.
15.30 - 16.00 SAP Digital Interconnect
Speaker: Vaibhav Vohra and Bhomik Pande
Reach anyone, anywhere, anytime during planned and unplanned disruptions
The digital economy relies on intelligent interconnectivity between organizations and the individuals they serve. When faced with greater frequency and the impact of disruptions, leaders are challenged to notify and validate the status and safety of affected persons, act to protect facilities and assets, and reestablish workflows and supply chains in minutes, not days. One of the main reasons for this struggle is the traditional “siloed” approach to business continuity that some organizations take. We see a not-to-distant world where experts have a single, integrated view of validated HR data, a syndicated news feed that aggregates alerts and enables a quick response, and intelligent, multichannel interconnect services that can reach anyone, anywhere, anytime. Learn how SAP Digital Interconnect can connect everyone, everything, everywhere with our global connectivity to 99.9% of the world.
Day 2: 8th November 2017
10.00 - 10.30 How Mobile Technology has Revolutionized Crisis Communication
Speaker: Ann Lowe, Solutions Specialist, Send Word Now
In this session we will provide you with a detailed overview of the latest emergency communications technology and the impact it is having in countries across the globe. You’ll hear about actual case studies on how organisations are applying the technology as well as tips for deploying it in your own organisation. We will address the ability to securely chat and share files with incident management and executive teams, locate at-risk employees, and instantly join conference calls over a secure/encrypted voice line. The presenter, Ann Lowe, has over 10 years of experience in Emergency Communications. Her expertise includes deploying technology while respecting data privacy standards and it will be one of several focus areas in this essential session.
10.30 - 11.00 Building a national crisis management system: One Voice & the Norwegian Government
Speaker: One Voice
Join One Voice to hear how in collaboration with the Norwegian Government, they created the world’s first integrated national incident and crisis management system, using the industry leading software, CIM. Representatives from the London and Norwegian offices will explain how a variety of software modules are used to help coordinate the response to major events from the top to the bottom of the government structure.
11.00 - 11.30 Do You Need a Safe Haven from Cyber Threats and Digital Forces?
Speaker: DAISY Group
Through case study examples, find out how Daisy customers are surviving cyberattacks such as Petya and WannaCry, with a combination of flexible business continuity services and new thinking in the digital age. This insightful session explains not only how this combination can deliver stronger levels of protection against the ever-evolving threat landscape, but also explains the critical role of the business continuity professional in shaping an organisation’s digital posture.
11.30 - 12.00 Fusion Risk Management
Speaker: Rich Cooper, Managing Director, European Operations, Mike Geier, Director, Implementation & Support
Learn how the Fusion Framework System enables you to gain executive sponsorship, engage your entire organisation, deliver a high-value BCM programme with integrated risk management, and achieve comprehensive resilience, response, and recovery capabilities.
12.00 - 12.30 Shield International – A UK Context
SHIELD provide services in the fields of operational risk management (ORM), principally comprising of consultancy and training. SHIELD services strictly follow risk management methodologies and render solutions through relevant techniques, means and methods.
Designed around organisational empowerment, self-regulation and control driven and knowledge-transfer, innovation and active participation in cyber space, the SHIELD approach to ORM is both leading-edge and high in cost-effectiveness.
Having serviced international clients - mainly in the Oil and Gas industry - for a number of years - and thanks to its affiliates in UAE, UK, Cyprus and Africa - SHIELD International has gained the necessary experience to adapt its services to the global needs of its clients.
This seminar will be focused on the plans of SHIELD International in a UK context and how SHIELD’s online risk management platform, STORM, can improve performance, accountability and efficiency for risk management professionals.
12.30 - 13.00 Validating business continuity capability through exercising
Speaker: Sean McLaughlin AMBCI, Business Continuity Specialist, ClearView Continuity
This showcase will also cover how tools can address typical exercise challenges and make this a more efficient process by reducing the amount of effort required by exercise participants while also elevating their ability recover efficiently. Finally, we will explore how information captured through validation can be useful when developing a business continuity programme.
14.00 - 14.30 Lessons We Learnt Designing Critical NHS Communications Systems
Speaker: Tim Foulkes, Common Time
Every day, the NHS deals with life and death situations where every second counts. Crucial to this is frictionless communication, which has the capacity to drastically reduce response times and improve clinical outcomes. In this session, David Archer discusses three important lessons CommonTime learnt whilst designing new technologies to replace current NHS communication channels - focusing on the growing role of mobile applications, psychological barriers to change and a strategic approach to technological choices.